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trakMD is proud to be awarded the ISO 27001:2013 certification on Nov 20, 2020. The certification is issued under UKAS – United Kingdom’s National Accreditation Body. This stands for an internationally recognized standard that ensures trakMD meets a set of best practices and controls for a comprehensive security management system.

Achieving the ISO 27001:2013 is the outcome of dedication and committed involvement of every member of trakMD’s team to constantly provide the highest level of data security standards, privacy & confidentiality for our healthcare providers and patients.

As ISO 27001:2013 certified, we in trakMD have:

1. Examined our information security risks.
2. Designed a set of security controls to mitigate these risks.
3. Adopted a management process that reviews these controls on an ongoing basis.
4. Conducted an internal audit of the above to test for conformity.
5. Had an audit conducted by an ISO accredited external party to test for conformity.
6. The certification is valid for three years but does require annual audits to test for continued conformity.

trakMD is the first healthcare solutions provider and platform in the Middle East to receive the ISO 27001 certification. trakMD will continue to provide its users with the highest standards of quality and security in this emerging digital healthcare era through its online booking, telemedicine, remote patient monitoring, and patient engagement solutions.

On March 12, 2020, the World Health Organization declared the COVID-19 outbreak a pandemic. A pandemic is declared when a new disease, which people have no immunity to, spreads around the world, and is heavily transmitted between individuals. COVID-19. On February 21, 2020, the Ministry of Public Health in Lebanon announced the first case of Coronavirus (COVID-19), and as of the date of this blog post, 619 cases have been identified, 20 of which were fatal. The government imposed a number of gradual measures to slow down the spread of the virus, including asking people to stay home.

trakMD, as a patient engagement platform that has always aimed to empower patients, is dedicating its resources in these difficult times to assist in every way possible in fighting the spread of COVID-19. In collaboration with the Epidemiological Surveillance and E-Health teams of the Ministry of Public Health in Lebanon, and as per World Health Organization (WHO) guidelines and recommendations, trakMD has developed an online symptom checker and self-help guide for people who might think they have symptoms of COVID-19, or are unsure and need guidance. The online symptom checker helps people determine if testing is needed, where the nearest testing location is, and what best course of action to be taken for every different circumstance. It is available in both Arabic & English and can be accessed via the Ministry’s mobile app, its website, and directly from trakMD’s website.

This public health service tool is essential in a time where abiding strictly to health recommendations and guidelines is of the utmost importance in containing the spread of Coronavirus. This COVID-19 symptom checker is developed to assert the need to take action on an individual level in the community, and aims to assist individuals in understanding the best course of action while lifting some of the heavy burden on the MOPH’s hotline and dedicating it to cases that are most in need.

The joint efforts between trakMD and MOPH to fight COVID-19 continue as their teams work around the clock to provide the public with a much need online consultation solution. The solution would allow patients to connect remotely with healthcare providers from the safety and comfort of their homes. A dedicated team of healthcare providers from the Ministry will be available to assist patients suspecting infection or those in quarantine in an efficient manner in identifying and following up on COVID-19 cases.